Hoiana Suncity aims to provide patrons with an enjoyable gaming experience.
We are committed to ensure regulatory compliance with all applicable laws and regulations and support collaboration with the government, responsible gaming bodies and the community.
At Hoiana Suncity, we encourage our patrons to make responsible decisions about gambling to enhance the gaming journey for themselves and other patrons.
Self-exclusion is a voluntary service available to patrons who wish to apply for self-exclusion from entering the casino. The program is free and confidential.
For any further information, please email the Responsible Gaming Team at [email protected]
If you are carrying foreign currencies exceeding USD 5,000 (or equivalent) or exceeding VND 15 million when entering or exiting Vietnam, you are required to make a customs declaration.
For your convenience, to take your winnings out of Vietnam, you can request a “Certificate of Winnings”.
The Law on Prevention of Money Laundering in Vietnam requires us to obtain your identification information during opening of accounts and when conducting financial transactions that total, in value, VND 60,000,000 (sixty million) or more in a day.
We can only process your transactions upon obtaining and verifying the below mandatory identifying information:
Hence, please provide your membership card or government issued identification document when performing transactions in the Casino. Please also provide us with an update on the above details when applicable.
If you have any queries, you may also call our hotline at +84 (0) 235 858 8888 or approach Cashier Counters located in the Casino.
Thank you for your attention and we hope you have a wonderful time at Hoiana Suncity.